Q：How is the rug packaged? A：Since this rug comes with a vacuum Packaging bag,it’s normal to see the fibers on the rug is not fluffy enough and there will be some creases. Please lay it flat for 3 days and wait patiently for its recovery.Please do not worry about this situation. Q：How do I clean this rug? A:Vacuum it with a low-powered handheld hoover. We suggest you vacuum or wipe it. When cleaning is required,please hand wash and air-dry to make rug fluffy. After the rug is air-dried, it’s better if you fluff it. Not machine washable. Q:Is it the same thickness as the picture? A:No, it has creases and the rug fibers don't look fluffy. As these rugs are vacuum packed, they need to be put flat for a week to recover to their original thickness, we are very sorry to bring you some inconvenience. SHOPPING TIPS: 1、Size maybe 1±5 cm error due to hand measure, 2、color maybe little different due to monitor. 3、Fabric material: polyester 4、Thickness: Filling sponge 0.5cm + hair length 3.5cm Size(Approx):50x80cm/80x120cm/80x160cm/120x160cm/140x200cm/160x200cm/160x230cm Conversion: 1 cm = 0. 393 inch, 1 inch=2.54 cm Cleaning Method:Wipe with a wet towel or vacuum cleaner Q: Do you have real close photos?May I have a look? A:Yes.Please contact our online customer service. Q:Is it Anti-slip? A:Yes,The bottom of the carpet is a non-slip plastic bottom,It has basic anti-slip function. Q:If you don't like it, how to return the goods? A:We will refund buyers if buyers return the items within 15 days of buyers receipt of the items for any reason. However,the buyers should bear the return shipping freight and make sure that the items returned are in their original conditions. Q:How to clean the carpet? A:Small carpets can be hand washed. Large carpets are recommended to be cleaned with a vacuum cleaner. Q:What logistics is used for delivery? A::Items are shipped by AliExpress Standard Shipping , China Post Air Mail , AliExpress Premium Shipping , ePacket , reach most of countries within 15 to 35 working days. Delivery time depends on destination and other factors,it may take up to 75 business days.